Bias-aware pricing model for a national retailer
The client’s pricing engine improved margin but created uneven outcomes across customer segments. We recalibrated the model with fairness constraints, validated proxy features, and aligned decision thresholds with legal guidance.
Risk addressedDisparate impact and regulatory exposure
ApproachFairness metrics, SHAP explainability, threshold tuning
Outcome7% margin lift with documented fairness gains
Fair recommendation system for a consumer platform
The recommender favored high-margin items, reducing diversity and raising fairness concerns. We rebuilt ranking logic with balanced exposure constraints and continuous evaluation, ensuring both performance and compliance alignment.
Risk addressedBiased exposure patterns
ApproachFair ranking constraints and ongoing audits
Outcome18% engagement lift with improved fairness
LLM knowledge assistant for a healthcare network
Clinicians needed fast access to internal protocols, but accuracy was non-negotiable. We implemented a secure RAG pipeline, benchmarked retrieval quality, and added human validation for high-risk responses.
Risk addressedHallucinations and clinical errors
ApproachRAG precision/recall testing and validation loops
Outcome32% reduction in search time
Customer support chatbot with fairness guardrails (Fintech)
The chatbot’s responses to credit-related questions were inconsistent. We introduced policy-aligned response templates, bias testing, and continuous auditing to ensure compliance.
Risk addressedNon-compliant guidance and unequal treatment
ApproachSafety guardrails, bias testing, response auditing
Outcome40% fewer escalations